Frequently Asked Questions
Jackrabbit is web-based software. This means that there is nothing to download, no discs or applications to load onto your computer to get started. All you need is a high-speed Internet connection and your User ID & Password to jump right in.
Preferred browsers for optimal performance are Internet Explorer and Firefox on both PC and MAC computers.
We have a Getting Started guide, video and weekly webinar which contain implementation steps that describes how to successfully and quickly implement this system in a matter of a week or two. We also have Jumpstart Coaches that can help you get off to a great start with your implementation.
You can use our powerful Import Data feature which can import family, student, class and enrollment information (but not financial) from a simple spreadsheet in a matter of minutes. Short on time, or need help with importing? Talk to our Import Team for assistance. Please visit our Imports Help Page for details and contact information.
If you would like to use Online Registration to it’s fullest, you will need a website to make your web-registration form, class listings and customer portal available to your clients. More information on Online Registration can be found on our help-site. If you do not have a website but have a Facebook page you can also integrate online registration with your Facebook fan page.
You do not need to have a website to access Jackrabbit’s class management and accounting features.
Purchase by filling out the Buy Now form. You will receive a confirmation via email as soon as your order has been processed. If you have a current free trial you can access the Buy Now form from your Tools menu.
The pricing is based on the total number of students in your database, active and inactive. We bill you on a monthly basis, towards the end of the month we take the number of students that are in your system and charge you for that number on the following first business day of each month.
We also have an Unlimited Lead File where you can keep basic contact information for parents and students without increasing your subscription fee. You are not charged based on the number of leads in your system.
You can see our Pricing Information here.
Yes – Jackrabbit is compliant with ePayments data compliance requirements set by Payment Card Industry Data Security Standard (PCI-DSS). This is mandated by all major credit card associations including Visa, MasterCard, American Express, and DiscoverCard. You can view our PCI-DSS compliance seal on our Security page.
If you are new to Jackrabbit, there is a 99% chance that your question can be resolved with our thorough training guides and videos. They cover the basics and the advanced areas of the system as well, in an easy-to-follow step-by-step process. The Tutorial Videos, Training Guides and the Support Button are available in the upper right corner of each screen in the system.
Need to get in touch with our Support Team? Just click the Support Button within your database – our experienced Support Team is available to answer your questions Mon-Fri 8am-8pm EST (Eastern Standard Time). You are welcome to leave a message after 5pm. It will be answered right away the following business day.
Visit our Support page for more information on our offerings including phone support and monthly software update webinars. We also host annual User Conferences on the East Coast and West Coast to provide our clients the opportunity to learn even more about using Jackrabbit to its fullest.
You can terminate your relationship with Jackrabbit Technologies at anytime. You can also download your information to Excel at any time to have a backup in your possession.
Many cell phone providers (Verizon, AT&T, Sprint, etc) offer portable high-speed wi-fi hotspots that can support connections to multiple computers. www.HughesNet.com offers high-speed Internet service via a satellite dish. Also, www.NetZero.net and www.NetScape.com offer a near high-speed connection (using data compression) over a regular dial-up phone line. While the system can be used via a dial-up Internet connection, it is just much slower using this method.
If you have a smartphone (Android, iPhone, etc) with at least a 3G connection, you can tether your computer to your phone and access the Internet at near high-speed connection rate. Some of our clients have www.NetZero.net orwww.NetScape.com as an inexpensive near high-speed connection over a regular dial-up line as a backup.
Our systems have no single point of failure. This means that every component of the system has a backup that can be used in case of some type of failure. Most of these components are actually set up in such a way that the system will fail-over without causing any down time.
Our servers are located in a Enterprise Class state-of-the-art computer facility, www.Peak10.com, specifically built for supporting Internet servers. This facility was designed for providing high availability to the Internet. The data center is engineered with multiple levels of security, uninterruptible power supplies (UPS), redundant HVAC systems and fire suppression, as well as 24/7 monitoring and management. It is our belief that our systems will have a higher uptime than your own computer systems.