Frequently Asked Questions


  Monthly Fee - How it Works
Monthly fee is based on total student count - Active & Inactive (Active = enrolled in at least 1 class; Inactive = not enrolled in any classes).

No contracts. No start up fees. No hidden costs. Free export of your data to take with you...if you ever cancel.

  What are Concurrent Users?
Concurrent users are the total number of staff members logged into your database at the exact same time. One concurrent user is included in your monthly fee. Additional concurrent users may be added to your account for $20 per user/month. You can have an unlimited number of User IDs in your database at no extra cost.

  How Can I Keep My Fees Low?
You are not charged based on the number of leads in your system. The Unlimited Lead File is an area within your Jackrabbit system where you can keep basic contact information for parents and students without increasing your Jackrabbit subscription fee.  Learn more about the Unlimited Lead File.

  How Do I Collect Payments with Jackrabbit?
Once you have set up a gateway and merchant account with one of our eCommerce solutions, and the eCommerce gateway is connected to your database, you can conduct electronic payment transactions online safely and securely. Learn more about eCommerce.

  What are Time Clock ID’s?
A Time Clock ID is used to launch your clock. One Time Clock ID is included in your monthly fee. If you have more than one school entrance or multiple locations you might need additional Time Clock ID’s. Additional Time Clock ID’s are $20/month. Learn more about eCommerce.


Learn more about eCommerce

  Contact one of Jackrabbit's eCommerce solutions for more information.