Frequently Asked Questions


  Monthly Fee - How it Works
Monthly fee is based on total student count - Active & Inactive (Active = enrolled in at least 1 class; Inactive = not enrolled in any classes). No contracts. No start up fees. No hidden costs. Free export of your data to take with you...if you ever cancel.

  What are Concurrent Users?
Concurrent users are the number of staff members (user ID’s) that can be logged in to your system at the same exact time. The number of concurrent users included in the monthly fee is based on the total number of students in your database, see the pricing chart above. You can purchase additional concurrent users for $15 per month, per additional user.

  How Can I Keep My Fees Low?
You are not charged based on the number of leads in your system. The Unlimited Lead File is an area within your Jackrabbit system where you can keep basic contact information for parents and students without increasing your Jackrabbit subscription fee.  Learn more about the Unlimited Lead File.

  How Do I Process Payroll?
Using the Jackrabbit Time Clock, which is included at no additional fee, you can process payroll using Quickbooks Payroll or Express Payroll. Learn more about Express Payroll special pricing.

  How Do I Collect Payments with Jackrabbit?
Once you have set up a gateway and merchant account with one of our eCommerce solutions, and the eCommerce gateway is connected to your database, you can conduct electronic payment transactions online safely and securely. Learn more about eCommerce.

Learn more about eCommerce

  Contact one of Jackrabbit's eCommerce solutions for more information.