We’re Here to Help

We have over 10 highly skilled, dedicated support reps who are always available if you have any questions. Most of your questions can be answered by referring to our Help Center and Videos

The Support button in your database allows you to:

Email: Submit an email and get a response within 1 hour during regular business hours!
Chat: Live chat operators available to assist you with quick, immediate questions!
Phone Call: Use the request a call button and have a representative call you within 10 minutes!
Jumpstart Call: Need help onboarding – schedule a call with our implementation team!

Manager’s Guarantee

Your satisfaction is our #1 priority. We guarantee a 2-4 hour response time (within Support Hours 8am-8pm EST Mon-Fri) on all Email Support Requests. If you have not received this level of support, please contact our Support Manager. We will take immediate action to ensure your satisfaction is guaranteed!

Client Support Testimonials

Sarita’s Dance Studio
“Jackrabbit’s customer support is amazing because no matter what we need or when we need it, they are there to answer our questions and help us to understand how to do things in the best way for our studio using step-by-step explanations.  Great customer service is so rare that experiencing Jackrabbit’s way of serving customer is quite refreshing. Everyone is willing to go the extra mile to make customers happy!”
–—Sarita Zúñiga |Sarita’s Dance Studio

American Twisters
“Jackrabbit is so easy to use that we rarely need help, but when we do, getting the information we need is quick and easy. Jackrabbit has support down to a science!!”
–—Randy Sikora | American Twisters

Fun & Fit Gymnastics Centers
“Jackrabbit has renewed our confidence in our operations. We don’t worry about downtime or outages because they just don’t happen with Jackrabbit. We have support resources that we can depend on.”
–—Jeff Lulla | Fun & Fit Gymnastics Centers

Camp Swamp
“Jackrabbit really listens. They care about my point of view and are very willing to explore what I see as a user instead of shutting me down until my problem is solved. That makes me want to provide input and help make a better product.”
––Jeff Rorabaugh | Camp Swamp