Loyalty – The Key to Dance Studio Customer Retention

young-ballerina students sitting on studio floor

Customer retention is one of the biggest concerns of any business. For a dance studio it is a tricky venture as it entails combining concrete information such as class availability, tuition/fee schedules, and uniform requirements with more delicate matters such as differing perceptions of dance skills, temperaments, and a myriad of random expectations. In order […]

Washing & Drying The Dishes: A Story of Leadership

In the News

When I was a little girl “loading the dishwasher” meant making sure that my sister and I had a sufficient amount to eat for dinner!! There was no machine to fill with semi-rinsed off dishes. We had our four hands, two tubs, soap, hot water, a dish rag and a scrubby, a dish rack and […]

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