FAQs

Jackrabbit Dance: Frequently Asked Questions

Jackrabbit Dance is a web-based application that you can access through PC or Mac computers. You don’t need a download or disks to get started. There’s no software that you have to install on your computer. A high-speed Internet connection and your User ID and Password are all you need to get rolling.

You can get started very quickly and easily. Our Setup Guide, Help Center and videos can assist you with your setup. We’ll assign a Coach to help with your initial steps on the path to success.Our Imports team will assist if you need to bring data into Jackrabbit from other systems. Our Web Integration team can help get Jackrabbit running with your existing website. If you’re committed to setting up Jackrabbit Dance quickly, you can be fully operational in about 14 business days.

You need a website to make your web registration form, class listings and parent portal available to students and parents. Visit our Help Site for more information on online registration. If you have a Facebook page but not a website, you can integrate web registration into your Facebook page. Jackrabbit’s class management and accounting features are available without a website.

Simply fill out the Buy Now form. As soon as your order has been processed, you will receive a confirmation email. During your free trial, you can access the Buy Now form from the Tools menu.
Buy Now

The pricing is calculated based on the number of active and inactive students in your database. Billing is monthly, and each month, we total the number of students in your system. We charge you for that total on the following first business day of the month.

We do not charge based on the number of leads in your system. The Unlimited Lead File lets you keep basic contact information for parents and students without impacting your subscription fee.

You can review Pricing Information here.

We want you to get the most out of Jackrabbit Dance. During your initial 60 days, we assign a personal coach to work with you to get started. We have the top Support team in the industry. They are backed by a comprehensive Help Center that contains easy-to-follow instructions and tutorial videos.

Use the Support button in your database to contact our Support team. We’re ready and eager to help Monday through Friday 8 a.m. to 8 p.m. Eastern Standard Time (EST). Queries received after 8 p.m. EST will be answered the following business day.

Plus, Jackrabbit is also the only company in the industry that offers regional training events and hosts annual User Conferences on both the East Coast and West Coast.

Please visit our Support/Education page.

Feel free to cancel at any time. There’s no contract or cancellation fees. Simply email billing. If you are not satisfied in the first 90 days, Jackrabbit also provides the industry’s only money-back guarantee.

We can provide a full data export upon cancellation. At any time, you can export your information to Excel.

You can trust Jackrabbit Dance to be there. We guarantee 99.9% system uptime. Plus, our actual uptime is higher. We offer redundancy, 24/7 monitoring and fault-tolerant engineering. That means our network infrastructure can handle your critical business needs when you need it. We plan maintenance and upgrades on weekends, not during periods of high user activity. We send notice of planned system downtime to your studio’s primary Jackrabbit administrator.

Yes. Jackrabbit complies with the payment data compliance requirements established by the Payment Card Industry Data Security Standard (PCI-DSS). All major credit card associations, including Visa, MasterCard, American Express and Discover, require compliance with PCI-DSS. View our PCI-DSS seal for compliance on our Security page.
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