Running a studio is a people business – Happy people and unfortunately sometimes cranky people.  And, there’s not a studio out there that hasn’t encountered it in some form or another.  What’s the stat?  Something like you can only make 80 % of people happy the other 20% will never like you.  Humbling.   The most important tip is not to stick your head in the sand when confrontation strikes your studio.  Address the hiccups before they become something much more profound that usually ends with a parent storming out exclaiming “I’ll tell everyone how awful you are” as the blood drains to your toes. Icky stuff.

Facing the hiccups with a cool head is a preventative measure that ensures a happy studio as often as possible. Morgan talks to us today about dealing with toxic situations at the studio:

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